Find Me on Google+

Changing Suppliers: A Lesson in Poor Customer Service

April 23, 2012 by · 5 Comments
Filed under: SEO 

Okay, it’s not a normal Monday morning and while I’ve slept on my frustration, I can tell you that I am totally pissed off at two of the countries leading telecommunications companies – Rogers and Primus.

But let me explain – calmly. Rationally. In moderated tones rather than the screaming that I’ve had to resort to to try to get somone to fulfill a change made to my accounts with both of these huge firms. Wait…let me count to 10 again…as I’m getting upset just reading my logs on these changes.

Uh…logs? Yes, if it’s one thing that I’ve learned it’s that when you wish to make a change to a service provided by any supplier – Rogers and Primus in this case – that it is a “carved in stone” need to document the requested changes and the reference numbers supplied by the cust service rep that you talk to….so that when something is wrong you have a reference point to get the latest cust service rep to refer to….sigh….

Continue reading “Changing Suppliers: A Lesson in Poor Customer Service” »